Shipping & Delivery
Every order ships DDP: import duties and taxes are paid by us and included in your quote.
How long before it ships?
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In-stock items: dispatch within 24 hours of cleared payment.
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Made-to-order items: custom colours, specific lengths, wig construction and private label runs take 5 to 7 days to produce before they ship.
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Samples: around 7 days from payment to dispatch.
Transit time after dispatch
Transit is separate from production. Add it to the production time above. If you are working to a fixed date, tell us the date rather than the order, and we will tell you the latest day we can start.
Duties and taxes: DDP
We ship Delivered Duty Paid. Import duties and taxes are paid by us and are already inside the price we quote you. Nothing is billed to you on delivery, so the quote is your landed cost.
Our guide to importing hair and customs duties compares the Incoterms side by side and lists what to check in your own market. Read the importing guide.
Carriers, tracking and documents
Which carriers do you use?
DHL Express, FedEx and UPS.
Can I track my order?
Yes. Once your order ships, we send a tracking number via WhatsApp and email within 24 hours.
Which documents do you provide?
A commercial invoice, a packing list and a certificate of origin are available on request. If your broker needs a particular format, tell us before dispatch.
Who pays the customs duties?
We do. Every order ships DDP.
Payment terms, minimum order and samples are on the wholesale page.